To serve you better, we have consolidated all 4,323,504 queries received and placed them below in a simple format categorized into different segments.

There are 4 sections below:

(1) Shopping & Ordering

(2) Payment (includes instructions on how to pay via credit card)

(3) Shipping & Handling

(4) Others

We believe all your queries can be answered here, but if it doesn’t, please leave us a comment/ drop us an email!

SHOPPING & ORDERING

Q) Where are your products from?

A) Products from bagspace.sg are usually imported from South Korea and Hong Kong. Other countries will be added to the list in future as we expand.

Q) What’s the difference between instock and backorder items?

A) Instock items are available and can be shipped immediately upon payment. Backorder items usually are reserved for customers who pay first, and will be shipped once arrived. If you submitted orders for instocks & backorder items, we will combine shipping wherever possible – unless the next backorder arrival is 2 weeks or more after.

Q) Where can I find more pictures & measurements of your bags?

A) Under each post, there is a main layout picture which you have to click on to be brought to a product details page where photos of additional colors, and bag when carried can be found. On that same page, you will find all related information such as measurements & inventory updates about the product.

Q) How do I make sense of the measurements stated?

A) Please refer to below image on how we derive our measurements. For the measurements of the handles, we measure the total length of the straps.

Q) Which are your bestsellers?

A) The bestsellers can be found here or by putting your mouse cursor over “Products”, followed by “Bestsellers”. To send the URL to your friends, please use this: http://www.bagspace.sg/products/bestsellers

Q) How do I check the colors & stock availability of your bags?

A) Please go to the product details page by clicking on the main layout picture. At the top of the page, there will be an inventory update which is updated every day. This update shows the “live” inventory status we have at the exact same moment that you are viewing. If there is no inventory update, all colors are available!

If you would like to be sure, you can send us a comment to confirm but popular items are usually sold out by the time customers check back on the comments and we recommend placing your orders for items you like once you see them to prevent disappointments!

Q) How do I interpret the stock update?

A) Based on below example, available colors as of now are Heather Grey & Pale Cream. Black is sold out now, and the next batch is arriving November.

Our inventory is updated immediately once a color runs out!

If there is no update, it means all colors are currently available.

LATEST INVENTORY UPDATE

Available: Heather Grey, Pale Cream

Backorder: Black, arriving November – limited slots available!

Please submit an order form to secure!

Q) How often is the website updated?

A) New products are launched every 2 weeks. To ensure you get the latest news, updates and promos, please sign up for our mailing list. Our mailing list sign up can be found on the right hand side of the page.

Q) Who do I contact if I have questions about the product?

A) You can leave a comment or drop us an email at bagspace.sg@gmail.com (if you’re shy) when you cannot find the information you require. Please take note that we do not accept orders via email and all orders will have to be placed via our order forms.

Q) I would like to request for additional pictures not found on the product details page.

A) We try our best to take all possible photos & these are posted on the product details page.

Q) Can I place an order by leaving a comment or by sending you an email with the product name?

A) Orders are accepted via our order forms to provide a expedited & smooth process to you. Orders via comments or emails would not be captured by our ordering system.

Q) How do I place an order?

A) The order form can be found at the right side of every page. Please fill in all details and click on “Submit my order”. Do ensure that the mailing address is 100% complete, with a unit number & postal code. The window will refresh and a message will appear above the order form to thank you for your order.

Q) How do I place orders for more than 1 item?

A) Don’t worry, you are not alone! It is not required to fill up a 2nd / 3rd order form, 1 form is sufficient and please indicate the 2nd / 3rd items and colors, under “Remarks (if any) section.

Q) I would like to order a few products, but some are instocks whereas the others are OOS (out of stock). How would they be shipped?

A) If you would like for all items to be shipped together in 1 package when they arrive, please indicate under remarks so we can consolidate. If you would like to ship out the instock items first and pay for 2 separate rounds of postage, please let us know as well so we can issue separate invoices and ship them out separately. If there are no remarks, we would send you separate invoices for instock & backorder items.

Q) Will another backorder be opened if I’ve missed the existing one?

A) Our items usually have batches of backorders. If you’ve missed the current one, do look out for the next batch! Excess items from the shipment will also be listed as available pieces, if any.

Q) Can I wait for the item on backorder to be listed as instock first before ordering?

A) Items on backorder status are usually very popular and sell out fast. We accept backorders on a daily basis and once we hit the number of paid slots we have based on our replenishment quantities, we will not put up that item for sale on a instock basis. Once that happens, the next batch of backorder opens. You can choose to wait for excess that we list as instocks but would recommend that you place orders first and pay for the backorder item in order to secure yours.

As backorders are being accepted once they are sold out, popular items are sold out even before they arrive sometimes!

Q) The item I would like is under backorder status but I would rather wait till it’s instock to pay first, is that possible?

A) Backorder invoice are secured only if you follow up with payment as we have limited slots. If no payment is received, your slot will be released to the next customer after 24 hours. Once all slots are filled up, next batch of backorder shipment opens. We suggest paying to secure your backorder items so that we can reserve the slot for you.

Q) What happens after I’ve placed an order?

An invoice with the item ordered, and the final amount will be sent to your email address provided within 24 hours. If you did not receive, please check with us!

Q) I have received a voucher code. How do I use it?

A) Please key it in under “voucher code” on the order form for it to be valid. Discounts are only valid for orders submitted with a valid voucher code.

Q) Where do I get voucher codes?

A) Promotions and discounts are added from time to time on our Promotions page or our Facebook fan page.

Q) Do I get any discount if I purchase more than 1 item?

A) Each item listed has been priced competitively and all prices are fixed, regardless of quantity purchased.

Q) Can postage be waived off?

A) Postage rates are as charged by our service provider. Accessories are usually priced with free normal postage though, and a top up is required only if you would like to have it registered or expedited.

Q) I have received an invoice but would like to make changes to my order.

A) Please submit a new order form so that we can get around to it!

Q) I have paid based on your invoice but would like to make changes to my order.

All orders paid for are final. As such, please be absolutely sure of your order before submitting.

Q) Is it possible to view the item before purchasing?

A) bagspace.sg operates out of a online store and meetups/self-collections are impossible just like how it is when you shop on amazon.com!

PAYMENT

Q) What are the modes of payment accepted by bagspace.sg?

A) We prefer DBS/POSB/UOB internet banking or ATM transfers. Credit/debit cards and PayPal are also accepted with an additional adminstrative charge of 5%.

Q) How do I make payment via credit/debit cards or PayPal?

A) Please follow below steps:

1. After providing us your email address, we will send you an invoice for your payment via credit/debit cards or PayPal.

2. Review the invoice and make sure details are correct before clicking on “Pay”.

3. Follow the left side for instructions on how to proceed with credit/debit card payment. If you have a PayPal account, please log in on the right.

4. If paying via credit/debit card, please fill in card/name/address details on the left of the page. If at any point in time you decide to pay by PayPal, you can log in on the right.

Q) How can I make payment if I do not have a DBS/UOB account?

A) You can choose to:

• make an interbank transfer from any other account, which takes 3 working days
• write us a cheque at your own risk
• make payment via your credit card through PayPal (5% admin charge applies/please indicate PayPal under “Remarks”)
• make payment via your PayPal account if you already have one (5% admin charge applies/please indicate PayPal under “Remarks”)

For interbank transfer to our UOB account, the branch is “Main Branch” and 3 digit branch code is 001

For interbank transfer to our DBS account, the 3 digit branch code is 100.

Q) I have paid using ATM transfer, what next?

A) Please reply to the invoice email with a photo attachment of your receipt. This is absolutely necessary as there is no reference number for ATM number which we can link to your payment.

It is important to reply back to the invoice email instead of composing a new email in order to speed up the payment verification process.

Q) Why do I need to take a snapshot of my ATM transfer receipt?

A) As transfers made via ATM do not show the account number or name on our internet banking statement, we need a receipt to verify that payment was indeed made. Indicating your account number or name of account holder would not help to verify payment. Therefore, we need a receipt to prove and verify that payment was made.

Q) My invoice has lapsed as I did not reply within 24 hours, can I still make payment?

A) Please drop us an email first to confirm before making payment. If you would like to pay first, please go ahead & drop us an email once done. In the event the item is not available, we will put it as a backorder. If backorders are not possible, we will issue you with a store credit!

SHIPPING & HANDLING

Q) I need my items to reach me urgently. How soon can I get them?

A) All orders are shipped out within 3 working days upon verification of payment (verified usually within 1 working day). If you have selected normal/registered postage, it takes between 2-7 working days. If you have opted for courier, it takes 1-2 days. Please let us know if you have a receive-before date & we will try our best to work towards that.

Please refer to below scenarios as an illustration.

Scenario #1 with courier option

• Customer ordered & paid on Monday
• Payment verified on Tuesday
• Order packed & processed on either Wednesday/Thursday/Friday
• Order received on either Wednesday/Thursday/Friday

Scenario #2 with normal mail option / registered mail option

• Customer ordered & paid on Monday
• Payment verified on Tuesday
• Order packed & processed on Wednesday/Thursday/Friday
• Order received on Wednesday + 2-7 working days/Thursday+ 2-7 working days/Friday + 2-7 working days

Q) What are the shipping methods & rates?

A) More info can be found here. As a quick reference for local shipping options, it costs $2.55 / $4.90 to send 1 bag via normal mail / courier.

International shipping is available too through a wide variety of options from postal to express courier. We usually invoice international customers with the cheapest shipping option based on the country indicated.

Q) I am confused by the various shipping options available, help!

A) Summary of shipping options:

Orders of 1 bag

2 options: normal mail ($2.55) or courier ($4.90)

Orders of 2 bags

2 options: normal mail ( $3.35) or courier ($5.59)

Orders of 3 bags

1 option: courier ($9.15)

Orders of 4 bags

1 option: courier ($10.70)

Q) Which shipping method do I select for accessories?

A) Please select “Normal (non-bags) / Registered (non-bags)”. The amount will be as charged and added to your invoice.

Q) What are the benefits of opting for courier delivery ($4.90 1 bag/$5.59 2 bags)?

A) For orders containing 1 bag, we will only be using courier instead of registered mail. These are the reasons why courier ($4.90) is favoured:

• Courier is much faster; next-day delivery is possible if item is paid for & verified before the cutoff time
• Courier delivers to the customer’s doorstep – no more worries about the bag not being able to fit into mailbox
• Deliveries 7 days a week – weekend/public holiday deliveries are possible if required
• If there is a unsuccessful delivery, courier will contact the customer via mobile phone to arrange for redelivery
• Customers do not have to make a trip to nearest post office for collection in cases of failed delivery – courier will resend to address stated

More info on shipping methods can be found here.

Q) Will the package be able to fit into my mailbox?

A) It depends on the size of your mailbox & whether the postman is able to fit it in. If he is unable to fit it in for any reasons (mailbox full, small mailbox), he will bring it to your door step.

If noone is around to accept the package, he will leave a white card at your door step/mail box. With the white card, you can collect the package at the post office indicated. The collector must bring along an identification that matches the address to facilitate the collection.

Please ensure someone is around, or indicate your office address for delivery to expedite the process.

Above is not applicable for courier delivery as the courier man will deliver to doorstep for recipient signoff.

Q) Will the postman call when delivering my package?

A) The postman is not authorized to make any form of contact to the recipient.

For courier option, the delivery man will call to arrange for delivery as your telephone number will be indicated.

Q) It’s been days since I received your sent note but my package is nowhere in sight.

A) If you’d opted for normal mail, please call Singpost hotline 1605 to check if any items attn to your address is pending at the post office. Alternatively, you can look out for a white card which is left by Singpost at your doorstep/mail box for attempted delivery. If delivery attempt failed, the package will be routed to the nearest post office.

If the package is still not picked up at the nearest post office after 10 days, it will be delivered to us. A redelivery charge will be required if the item was undelivered due to wrong address provided or non pickup.

If you’d opted for registered mail/Speedpost islandwide courier, the package will be routed to the nearest post office if noone is around to sign for the delivery. Please go here to track the status of your package.

If you’d opted for courier, a redelivery will be arranged to your doorstep.

Q) I’ve not ordered a bag online before. How are your items packed?

A) We take it upon our pride to handpack each order with care. Every package is packed securely, and includes a return address at the back. Our bag products usually come with plastic packaging, and dust bag*.

*dust bag is available for most bags, please check under product details to be sure.

OTHERS

Q) I would like to be friends with bagspace.sg, do you have a Facebook profile?

A) bagspace.sg loves friends! Please add us as a friend here: http://www.facebook.com/bagspace.sg

You can also “Like” our business page here http://www.facebook.com/bagspace

Q) How do I contact you?

A) Easy! There are 153 ways to reach us, and we are as responsive as peas on these various channels! The best part? We really mean it when we say we would love to hear from you. Nothing matters more to us than hearing from people who matter to us.

Email us your feedback: bagspace.sg@gmail.com

Tweet us your enquiry / photos: http://twitter.com/bagspace_sg

Friend us: http://www.facebook.com/bagspace.sg

Like us: http://www.facebook.com/bagspace

Ask us your questions: http://www.formspring.me/bagspacesg