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Ordering Info

ORDER PROCESS ♥

1. All items are in-stock unless otherwise stated at the top of the product page. Our product pages are updated instantly in terms of color/stock availability.

2. Please fill in the order form found on the right sidebar with all details. Our ordering system does not capture orders via email or comments.

3. If you are ordering > 1 style, please submit multiple forms. We will always revert with the amount to pay for combined postage.

4. We will reply with a invoice confirming your items with the total payment amount and bank transfer details.


PAYMENT ♥

1. Instructions on payment will be included & payment within 24 hours is required to secure your bag.

2. When 24 hours has lapsed, we will free up the bag to the next interested buyer without prior notice.

3. Submitting an invoice does not guarantee that your order is confirmed. Payment, and an email to us are required for us to secure your order.

4. Priority will be given to customers who can transact with same-bank transfer (eg those with POSB/DBS/UOB accounts)

5. Current modes of payment via ibanking/ATM transfer/PayPal to:

DBS savings plus account: 1000000041 (7 zeros) / Plaza Singapura branch

UOB savings account: 4223794755 / Vivo City branch

Paypal account(only for international customers  with 5% transaction fees borne by buyer)

Maybank account (coming soon!)

5. If you are paying by PayPal, please indicate under “Remarks” & we will send a PayPal invoice directly to the email address provided.

SHIPPING & HANDLING ♥

1. All orders are shipped out from our facility  within 3 working days after successful payment verification by us. This does not mean that the order will reach you within 3 working days.

2. There is no tracking available for normal mail. To ensure that the items reach you, we suggest registered mail/courier as each parcel is logged in & can be tracked. In cases of lost mail, Singpost has clarified that there is nothing they can do to check even after we post an enquiry.

3. Items are securely packed & will always include a return address at the back. If item is returned to us due to *failed delivery/invalid address, we require buyer to pay for 2nd round of re-delivery postage.

4. As all mailouts are handled by a 3rd party, no refunds/replacements will be made if item is mishandled/lost. Please make sure you feel comfortable with these terms before placing your order.

5. We do not provide any meetups or accomodate any self-collections under any circumstances.

Singapore

Local postage charges vary by the weight of item. We encourage registered postage/courier so that you can track the parcel.

1 bag (<1 kg): normal postage rate is SGD$2.55 and courier is SGD$4.90 within Singapore.

1 bag (<1 kg): registered postage rate is SGD$10.90 within Malaysia.

For multiple bag orders of >1 bag,

2 bags (<2kg): the normal postage rate is SGD$3.35 and registered postage is SGD$5.59

3 bags (<3kg) or if you require same day delivery: Speedpost Islandwide Courier rate at SGD$9.15

More info on Shipping can be found on our FAQ page.

International

Please submit an order form & we will reply you with the shipping charges. Payment will be in SGD. The exchange rate between your currency and SGD is dependent on the bank / payment provider, kindly inquire with your local bank.

Example of overseas shipping charges:

  • Malaysia – SGD$11.00 for registered air parcel of 1 bag (3-6 days transit time)
  • Brunei – SGD $10 for registered air parcel of 1 bag (3-4 days transit time)
  • U.K + Europe ~$55.55 for a registered air parcel of 2 bags (5-7 days transit time)
  • US – $35 for registered air parcel of 1 bag (4-6 days transit time)

All items are packed diligently to ensure contents arrive in good condition. However, we are not responsible for any mishandling on the part of the service provider.

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  12. Pls read our terms & conditions & returns policy in info before submitting orders.

 

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TERMS AND CONDITIONS OF SALE ♥

1. Prices & postage rates are non-negotiable. Please check our Promotions page to view existing promotions.

2. All fund transfers made via ATM are to be accompanied by a snapshot of receipt. We do not accept scanned copies. We reserve the right not to honor any transaction if we are unable to complete payment verification.

3. We put in all effort to ensure that our items are represented as accurately as possible. However, we will not be responsible for discrepancies due to difference in photography lighting /difference in the display colors of monitor screens.

4. No refunds will be entertained for any reason. Where applicable, a credit note will be issued for your next purchase. E.g if you made a bank transfer to us after your allocated 24 hours and the item is now out of stock, we will issue you a credit note for your next purchase.

5. Please be 100% sure before you place an order. Dead buyers will not have priority for future orders.

5. Please understand that backorders can be delayed sometimes due to production capacity/other issues. We try our best to expedite the arrival but in the event that there is a delay, we ask for your patience & understanding.

6. In the unforseen event that stocks do not arrive/are defective for backorders, we will offer a refund to all customers.

RETURNS POLICY ♥

“Shopping is better than sex. If you’re not satisfied after shopping you can make an exchange for something you really like.”

1. There will be strictly no refund/exchanges except for defective items which have not been used. If your item has been used, we reserve the right not to honor any exchanges as the defect may have been caused by usage/wear and tear.

2. For items with defects, please let us know within 48hrs by emailing us with photos of the defect. We reserve the right not to honor any exchanges after 48 hours to ensure that defects are not caused by usage/wear and tear.

3. We reserve the right not to grant an exchange if we ascertain the defect to be insignificant/minor/caused by usage/a *manufacturing variance/unable to be detected.

4. Replacement item will be exchanged with registered postages to and fro paid by buyer.

5. Replacement item will only be mailed out after we receive the original item on a 1-1 exchange basis. If item is lost/did not reach us, we reserve the right not to proceed with the exchange.

5. In the event that the item is no longer available, we will provide store credit of equal value.

6. We will require the bag & all accessories be returned to us in original packaging or equivalent. If accessories are missing, we reserve the right not to honor any exchanges or to offer a partial store credit based on situation.

7. No exchange allowed for items that have been used/are dirty/stained/have incomplete accessories.

*All bags are not identical due to the manufacturing process. A manufacturing variance is a very slight difference between each bag which is due to the way it is being made & should not be considered as defects.

In the event that stocks do not arrive/defective/default, we will refund all participants

88 Comments

88 responses so far ↓

  • 1 huiping // Jul 14, 2010 at 3:16 am

    hi there.. do u do meetups?

  • 2 admin // Jul 14, 2010 at 2:26 pm

    Hi Huiping,

    We do not do meetups for now. Pls sign up for our mailing list as we will broadcast it there if we start doing meetups.

    Thanks for dropping by.

  • 3 Eileen // Jul 15, 2010 at 11:02 am

    Hi, if I have ordered 2 bags from you, do I need to pay once for the registered postage of 2 bags or one registered postage fee for each bag?

  • 4 admin // Jul 15, 2010 at 11:35 am

    Hi Eileen, we sent you a combined order invoice. Pls check your mail =)

  • 5 Ivy // Aug 7, 2010 at 12:43 pm

    Hi , may i know how do i get my discount code?

  • 6 admin // Aug 7, 2010 at 2:05 pm

    Hi Ivy,

    Please check out our Promotions page where we issue discount codes for different promotions.

  • 7 yvonne alivio // Aug 9, 2010 at 8:27 pm

    hi, i filled up an order form for Rocco-inspired Duffel Bag (black) but did not receive any response in my email re confirmation. Please confirm if you received my order form.

    thanks.
    yvonne

  • 8 admin // Aug 9, 2010 at 10:36 pm

    Hi Yvonne!

    Processing your order now & you will receive the invoice soon! ;)

  • 9 waimun // Aug 21, 2010 at 9:01 pm

    Hi,
    How long will it takes for you to mail us the bag if I were to order 1 bag?
    How will I get the bag if the postman could not reach me as my family are usually not at home?

  • 10 admin // Aug 22, 2010 at 12:28 am

    Hi Waimun,

    We mail out bags within 2 days of payment confirmation and you should get your bag one or two days after mail out =)
    If you are not at home, the postman will leave a white card asking you to collect the parcel at the nearest post office. If the bag is small enough to fit the mailbox then it will be left in the mailbox.

    Hope it helps =)

  • 11 Camila // Aug 25, 2010 at 9:51 am

    Hello,
    I am from brazil i want 2 bags , to send to brazil will cost $ 55 ? How can i pay by pay pal i did not find on the website
    Tks
    Camila

  • 12 admin // Aug 25, 2010 at 10:10 am

    Hi Camila,

    You are correct! We have checked the postage charges and it cost around $55 =)
    Pls use our order form (on the right side bar) to submit your order.
    We will then invoice you using paypal and you can make payment thru paypal =)
    Thanks!

  • 13 Elane Lim // Aug 26, 2010 at 4:14 pm

    Hi,

    I’m interested in Leah-inspired Shoulder Bag, $34 – Amber Colour, but can’t seems to be able to order it online. After i have submit button, it always jump back to the same page. Please advise.

    Thanks

  • 14 admin // Aug 26, 2010 at 4:28 pm

    Hi Elane,

    We have received your orders twice! :)
    After you click on “Submit”, a small message window will pop up with a confirmation.
    No worries, we’ve invoiced you already so please keep a lookout for our email to you! :)

  • 15 LI // Aug 30, 2010 at 10:48 am

    i’m V interested in the alexa inspired satchel. i know you do not do meetups but i would like to see the bag before buying it. this is my first time shopping online so pls understand my worries. where are your stocks at? i do not mind travelling.

  • 16 DORIE // Sep 3, 2010 at 12:57 pm

    I have ordered the coral pink is it the only pink i do not want to get the colour wrong, when will the delivery reached me.thks

  • 17 admin // Sep 3, 2010 at 4:30 pm

    Hi Dorie,

    Upon successful payment verification, all orders will be sent out within 2 working days.

  • 18 Belinda Lim // Sep 6, 2010 at 10:01 pm

    Hello，May I Know Can Pay By Cheque.

  • 19 admin // Sep 6, 2010 at 11:04 pm

    Hi Belinda,

    You can pay by cheque if you drop off the cheque for us at the bank(DBS) with the following details.

    Pay to : Cash
    Label cheque as A/C Payee only.
    On the reverse of the cheque please indicate our account no. 1000000041.

    Pls note that we will only be able to verify your payment after two days.
    Disclaimer: Buyer will bear all consequences if cheque payment goes missing/clears to wrong account etc.

    All in all try to use IB/ATM since it is instantaneous and more reliable =)
    Thanks!

  • 20 kavitha // Sep 7, 2010 at 12:26 pm

    Hey, i made my payment afew hrs ago.. i would like to know whether you guys received it.. thanks:)

  • 21 admin // Sep 7, 2010 at 1:55 pm

    Hi Kavitha,

    We have replied you with the payment verification! =)
    Thanks!

  • 22 Melody // Sep 7, 2010 at 2:05 pm

    hi there, what currency are all your prices in?

  • 23 admin // Sep 7, 2010 at 3:49 pm

    Hi Melody,

    Our prices are in SGD, Singapore dollars.

  • 24 Krystal // Sep 10, 2010 at 10:32 am

    Hi,
    What should I fill in in the Payee’s name if I were to transfer funds to your DBS Saving Plus account.
    Thanks.

  • 25 admin // Sep 10, 2010 at 2:46 pm

    Hi Krystal,

    Payee is the party you are transferring to – hope this helps! =)

  • 26 kavitha // Sep 13, 2010 at 2:27 pm

    Hey there,

    I ordered a Rocco-Inspired Duffle bag last week. I would like to know whether the stocks have arrived? Thanks:)

  • 27 admin // Sep 13, 2010 at 3:48 pm

    Hi Kavitha,

    The items were all mailed out over the long weekend. We will be emailing individual customers within tonight. :)

  • 28 Farhana // Sep 18, 2010 at 8:35 am

    Hi!
    If I were to order say 3 bags and choose the registered postage, how much will the delivery charge be? As you’ve only indicated the price of $9.15 for Speedpost Islandwide Courier. Or are you saying that we can only choose Speedpost Islandwide Courier if my order is for 3 bags?
    Many thanks!

  • 29 admin // Sep 18, 2010 at 2:17 pm

    Hi Farhana,

    You are right! Or you can pay for postage twice as mail only accepts up to the weight of 2 bags each time.

  • 30 Angie // Oct 3, 2010 at 3:57 pm

    do u give discount if I order 2 bags and above? and how u charge the postage? thanks

  • 31 admin // Oct 3, 2010 at 9:28 pm

    Hi Angie,

    Prices are fixed and postage rates can be found here http://www.bagspace.sg/ordering-info

  • 32 Sam // Nov 8, 2010 at 10:59 pm

    Hi,

    ive already made payment etc just wondering if i’ll be receiving an email of some sort to confirm tht u’ve received my payment and tht my purchase has been confirmed? thanks

  • 33 admin // Nov 8, 2010 at 11:30 pm

    Hi Sam,

    You will receive an invoice within 24 hours. Your order would be confirmed after payment has been made. :)

    Hope this helps!:)

  • 34 Sheyda // Dec 10, 2010 at 9:31 am

    Hi dear. I’ve sent the order form already. But have yet to receive a reply from you guys. :)

  • 35 Sheyda // Dec 10, 2010 at 9:41 am

    Oh! Received it, thanks! :D

  • 36 zafirah // Dec 23, 2010 at 2:16 am

    hey dear :) do u still have the red emma multipurpose wallet? and that consider normal +2.55 ryte?

  • 37 admin // Dec 23, 2010 at 10:42 am

    Hi Zafirah,

    We have replied you via email =)
    Thanks!

  • 38 mel // Jan 1, 2011 at 12:02 pm

    hi! i made 3 orders yesterday by submitting 3 separate order forms, just wanted to check if they got through fine as i’ve not gotten a reply yet (understandably as it’s new year’s!). just wanted to be sure they got sent.

    thanks and happy 2011 :) !

  • 39 admin // Jan 2, 2011 at 1:36 am

    Hi Mel,

    Thanks for your comment :) We have invoiced you so you can check your inbox :)

  • 40 Emily // Jan 18, 2011 at 12:06 am

    Hi. If I am using paypal but not an international buyer, will it incur 5% charge?

  • 41 winnie // Jan 18, 2011 at 5:37 pm

    Hi,
    how do we pay for the item ?After we sent the order form ? or after ur confirmation?

    Thanks

  • 42 admin // Jan 19, 2011 at 1:24 am

    Hi Emily,

    Yes an admin charge is levied on us once we accept payment via PayPal. :)

  • 43 admin // Jan 22, 2011 at 10:23 pm

    Hi Winnie,

    Payment is only necessary only after you receive the invoice with the total amount :)

  • 44 Ayu // Feb 1, 2011 at 5:57 pm

    Hey ladies,

    Have submitted orders for Sienna & Velda.
    Please email the payment procedure i.e Account no.s for me to get my bags asap!
    Excited + impatient!

    Thanks!

  • 45 Melissa // Mar 17, 2011 at 3:53 pm

    Hi,

    Sorry do you know if its possible to ask the postman to just leave it at the nearest post office for collection? I.e. He doesn’t need to try coming to my house and leaving a card/fitting it into my mailbox?

    Thanks!

  • 46 admin // Mar 19, 2011 at 2:48 pm

    Hi Melissa

    They will leave it at the PO if noone’s at home. :)

  • 47 Selina // Mar 24, 2011 at 8:53 pm

    Hi,

    I would like to submit an order but the colour i want is unavailable. So do i need to submit an order first or wait until the bag is available before submitting?

    Thanks!

  • 48 admin // Mar 28, 2011 at 1:27 am

    Hi Selina

    It’s up to you but if backorders are ongoing for the item, we suggest you join the backorder.
    If no backorders are available, it would be because we have not been able to secure slots w/ the supplier.

  • 49 Q // Apr 24, 2011 at 4:27 pm

    Hey, do u guys have a retail outlet?

  • 50 admin // Apr 24, 2011 at 8:09 pm

    Hi Q

    We operate out of a online shop :)

  • 51 Constance // May 2, 2011 at 2:25 pm

    Hello,

    I was wondering, if I’m ordering 2 bags & I want registered postage, do I have to pay the postage fee twice or is it a fixed price for both bags?

  • 52 admin // May 2, 2011 at 6:09 pm

    Hi Constance

    we will combine if you can place them within a single order. Pls include additional items under remarks on the order form. Thks

  • 53 Hazel // May 6, 2011 at 8:37 am

    Hi, I place a back order for the agyness bag in peppermint but forgot to make payment within 24 hours. Since the item is out of stock do I need to re order again to make payment?

  • 54 admin // May 7, 2011 at 12:14 am

    Hi Hazel

    Please make payment & email us asap just in case the slots are running out :)

  • 55 andi // May 8, 2011 at 1:39 am

    hi i have sent and order regarding the alexa engine red at saturday afternoon. is there a way to tell that my mail has made it safely to your inbox ? (cuz i’m freaking excited on my alexa! ) just a notification to my inbox saying you have received my mail and will be processed or something? cuz i’m kinda restless here and might double order for one alexa! sorry

  • 56 Constance // May 8, 2011 at 1:09 pm

    Placed my order last night! Awaiting invoice to make payment (:

  • 57 admin // May 8, 2011 at 4:19 pm

    Hi Constance

    Thanks, your order will be processed within 24 hours, please keep a lookout in your inbox for our invoice mail. :)

  • 58 andi // May 8, 2011 at 9:13 pm

    hi sorry i forgot to add to the remark,
    i was wondering, theres a UOB branch here in malaysia, would it be possible if i bank in there instead? as i do not have paypal.
    i’m really sorry for the inconvenience i caused. i have totally forgotten to put in the remark

  • 59 admin // May 9, 2011 at 8:08 pm

    Hi Andi

    Believe you can use any bank to transfer money to a Singaporean bank, a UOB bank would be good because there might be some conveniences for same-bank transfer (we have a UOB account as well).

    Best to check with your local UOB bank staff & provide them our account details: UOB SAVINGS ACCT 4223794755 [Vivocity branch]

  • 60 admin // May 9, 2011 at 8:13 pm

    Hi Andi

    We will invoice within 24 hours so do keep a lookout for it in your inbox :)

  • 61 Constance // May 10, 2011 at 6:28 am

    Sorry if this sounds pushy or anything but it’s been wayy more than 24 hours since I’ve placed my order & I haven’t gotten any invoice or anything…did my order get lost or something?

  • 62 admin // May 10, 2011 at 10:11 pm

    Hi Constance

    We invoice within 24 hours but if there is a slight delay, please pardon us as we are trying to expedite.

    Do check your spam folders as well as sometimes it’s routed there accidentally by your spam filters.

    Thanks.

  • 63 Lisa S. // May 25, 2011 at 12:35 pm

    What would shipping be to the US?

  • 64 Hani // Jun 22, 2011 at 8:24 pm

    I wonder, how much is the postage fee for a bag sent to Malaysia?

  • 65 admin // Jun 22, 2011 at 10:01 pm

    Hi Hani

    International registered (ie with tracking number) mail to Msia for 1 bag: $12 SGD.

    About $16 for 2 bags estm.

  • 66 Fifah // Jul 5, 2011 at 8:25 pm

    Hai! I was wondering, how much would the postage fee for registered mail to Brunei Darussalam for one bag? (:

  • 67 admin // Jul 12, 2011 at 8:33 am

    Hi Lisa

    Shipping to US costs around $34 Singapore dollars :) with tracking number.

  • 68 Junhao // Jul 12, 2011 at 10:08 pm

    Hi, i submitted the order via the form by the right but then it refreshed the page,
    just wanted to check if my order was received?

    Thanks!

  • 69 admin // Jul 15, 2011 at 12:27 am

    Hi Junhao

    We only have received one order from you which was for Agyness :)

    If you had placed one more order, please submit the invoice as it might not have been captured? :)

  • 70 Yk // Jul 15, 2011 at 4:20 pm

    Hi! I submitted an order yesterday but have yet to receive any confirmation email from you.. Am wondering if you have received my order? Thanks!

  • 71 admin // Jul 15, 2011 at 8:44 pm

    Hi Christie

    To send one bag to US cost about $35 SGD – this option is with tracking number and via international mail. :)

  • 72 admin // Jul 15, 2011 at 8:45 pm

    Hi Yk

    We have cleared all invoices – your order might have not been captured as our website was undergoing maintenance.. Can you pls submit again? :)

    Thanks & sorry for the convenience! :)

  • 73 Yk // Jul 16, 2011 at 9:13 am

    Sure. Will do it right now. Thanks!

  • 74 Yk // Jul 17, 2011 at 1:53 pm

    Hi! Have submitted yesterday.. Have you received my order form? Thanks! :)

  • 75 Yk // Jul 18, 2011 at 9:03 pm

    Sorry.. I have re-submitted but have yet to receive the invoice…

  • 76 admin // Jul 19, 2011 at 1:39 am

    Hi Yk

    We invoice within 24 hours, did you receive, if not can you provide invoice details to our email: bagspace.sg@gmail.com so we can do something about this?

  • 77 Danielle // Jul 19, 2011 at 8:12 pm

    Do you ship to Canada?

  • 78 admin // Jul 20, 2011 at 1:29 am

    Hi Danielle

    We ship internationally! :)

    Shipping to US as a gauge cost around $30 SGD

  • 79 admin // Aug 9, 2011 at 11:03 pm

    Hi Yk

    we will invoice within 24 hrs thanks for patience!

  • 80 admin // Aug 12, 2011 at 12:26 pm

    Hi Fifah

    About $9 SGD to send 1 bag to Brunei :)

  • 81 HuiYee // Aug 19, 2011 at 9:49 pm

    Hi, I placed an order on one Alexa Classic (Engine Red), but I have yet to receive my invoice. Am i supposed to send my details to your email?

  • 82 admin // Sep 3, 2011 at 7:55 pm

    Hi Huiyee

    We have invoiced you, pls check spam folder as well :)

  • 83 Audtey // Sep 11, 2011 at 2:06 am

    Hi I have submitted an order two days ago but I did not receive any invoice yet. Can you check if you have received my order or do I have to resubmit another order? Thank you.

  • 84 Audrey // Sep 11, 2011 at 2:10 am

    Hi I have submitted an order two days ago but I did not receive any invoice yet. Can you check if you have received my order or do I have to resubmit another order. Thank you.

  • 85 admin // Sep 11, 2011 at 2:19 am

    Hi Audrey
    Pls do check your spam as well, if its not found please let us know :)

  • 86 admin // Sep 11, 2011 at 2:29 am

    Hi Audrey

    Pls check your spam folder? :)

  • 87 Audrey // Sep 11, 2011 at 12:55 pm

    Hi i just saw the invoice. Already made payment. Thanks.

  • 88 admin // Sep 12, 2011 at 12:58 am

    Hi Audrey

    Thanks for letting us know :)

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